UPS Maintenance Contracts The Agreement
AVK|SEG (UK) Ltd offer three comprehensive maintenance contract levels for Uninterruptible Power Supplies which include:
- General Maintenance – Inspection and Cleaning
- Connections – checking electrical connections
- Adjusting – checking all functions operate correctly· Upgrading software as it is introduced
- Emergency Callout – providing 365 days, 24 hours call out
- Spare Parts
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COMPREHENSIVE – UPS MAINTENANCE CONTRACT
- 2 x 6 Monthly Maintenance Visits in Normal Working Hours
- 24 Hour 7 day a week Emergency Call Out Cover with 4 Hour Response Time
- ALL Labour Costs are included within the contract
- The Contract does not include the replacement of consumables if there is a fault after they have reached the end of their predicted service life, it does however cover replacement of fnas during their 5 year service life, and capacitors during their 10 year servuce life.
PREMIUM – UPS MAINTENANCE CONTRACT 
- 2 x 6 Monthly Maintenance Visits in Normal Working Hours
- 24 Hour 7 day a week emergency call out cover with a 4 hour response time.
- All replacement parts required during either an emergency or a maintenance visit are chargeable.
STANDARD – UPS MAINTENANCE CONTRACT
- 2 x 6 Monthly Maintenance Visits
- 8 hour Response for Emergency Call Outs.
- All replacement parts are chargeable
- All contracts can be changed (e.g. main-tenance visit times, number of visits etc.) to cater for your specific needs.
Factory Trained Engineers
All our engineers in the UPS service division undergo a comprehensive in-house training program on the fundamental checks which must be carried out on the UPS system during routine maintenance. In addition, all engineers attend the manufacturer factory for further training on the use of diagnostic software for fault finding, more in-depth training of the UPS in its operation and the control philosophy. Engineers are fully equipped with the required tools and calibrated test equipment, when attending each site.
The scope of works completed during the maintenance will include:
- Thorough external & internal system clean
- Power and control cable connections checked for tightness.
- Levels checked for rectifier output voltage, when operating on boost charge and float charge.
- Check the inverter output voltage and back up battery supply is within the system specifications.
- Check transfer operation between inverter to static switch bypass and static switch bypass to inverter.
- Mains failure is simulated. System is then switched back to normal operation and the battery charging current from the rectifier is recorded.
- Every cooling fan is monitored for correct operation and for signs of fatigue.
- The system event logger is downloaded onto a laptop and the past six months UPS operation analysed.
For further advice and a full quotation on the right Maintenance Contract for you, please click here> Alastair.stott@avk-seg.co.uk
